Accessibility & Support Services

Optimum Credit believes our products and services should be accessible to all customers. It is why Optimum Credit is committed to increasing accessibility. For more about the services we offer, please see below. 

 

If you require any of our documentation in a different medium or format, including font size, colour or Braille, then please contact us to request this. 

 

Changing Settings

Using your web browser, you can change the size of the text on our website. You can also make other helpful changes in your browser as well as within your computer generally. To find out further information on how you can do this, visit My Web My Way on the BBC website.
 

Text Relay and the Next Generation Text Service (NGTS).


We accept calls from Text Relay. If you have difficulty speaking or hearing on the phone, or you prefer not to, then Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone. 

Next Generation Text lets you have conversations by using the internet or a text phone. You can also download the Next Generation Text Lite app onto your smartphone or tablet to use it on the go.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers. (e.g. 18001 0333 014 3125 for customer services)

For more details and for more information on the service and how it works, please visit www.ngts.org.uk.

Relay assistants only speak English, so won’t be able to translate calls in a different language.

Standard UK calls through the Text Relay and Next Generation Text service are free. Non-standard UK calls will be discounted.


Audio Files

The following documents are available in an audio format and can be accessed by selecting the links below:

Further help and advice

If you have problems using a computer because of a disability or impairment then we recommend that you visit AbilityNet’s My Computer My Way website which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).
 

Mental Health, Dementia and Support

Optimum Credit understands that there are times when problems occur which makes day-to-day life more difficult. This may be related to mental health issues or losing mental capacity. When you are coping with any kind of mental health problem it is important that you get as much support as possible. If you’re facing difficulties paying your mortgage, please contact us and we will help work with you to sort things out, including putting practical arrangements in place that will prevent matters getting worse.


You can also allow for someone to be able to act on your behalf in regards to your account, for example by setting up a Power of Attorney or Third Party Mandate.

For further help and support the following companies are available:

Mental Health & Emotional Support

NHS 111 Service:

If you urgently need medical help or advice, but it’s not a life-threatening situation

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

Tel: 111

ReThink Mental Illness:

Provides Phone advice and information

www.rethink.org

Email: advice@rethink.org

Tel: 0300 5000 927

Mind: Information on mental distress and where and how to get help.

www.mind.org.uk

Email: info@mind.org.uk

Text: 86463

Tel: 0300 1233393

Breathing Space Scotland: emotional support for anyone experiencing low mood

or depression who is worried and needs someone to talk to.

www.breathingspace.scot

Tel: 800 83 85 87

Samaritans:

24 hour emotional support line for suicidal or despairing customers.

www.samaritans.org

Email: jo@samaritans.org

Tel: 116 123

Sane Line:

Emotional support for people in mental distress.

www.sane.org.uk

Tel: 0300304 7000

Free Independent Debt Advice

The Money Advice Service:
Money advice on a wide range of subjects.

www.moneyadviceservice.org.uk
Tel: 0800 138 7777

The Money Advice Service Scotland:
Money advice on a wide range of subjects

www.moneyadvicescotland.org.uk
Tel: 0141 5720237

National Debt Line:
Offers debt advice and solutions

www.nationaldebtline.co.uk
Tel: 0808 808 4000

Citizens Advice:
Advice on debt, benefits, employment and housing.

www.citizensadvice.org.uk

Tel: 03454 04 05 06

Citizens Advice Scotland:

Advice on debt, benefits, employment and housing.

www.cas.org.uk

Tel: 03454 04 05 06

PayPlan:

Offers debt advice and solutions

www.payplan.com

Tel: 0800 2802816

Business Debt Line:

Advice for small businesses

www.bdl.org.uk

Tel: 0800 197 6027

Turn 2 Us: A charity offering access to welfare benefits, charitable grants and other financial help.

www.turn2us.org.uk

Tel: 0808 802 2000

 

This information is for general purposes only. We endeavour to keep this up to date, but we are unable to guarantee that the information is accurate. We have no control over the content or availability of external websites.