Optimum Credit believes our products and services should be accessible to all customers. It is why Optimum Credit is committed to increasing accessibility. For more about the services we offer, please see below. 

If you require any of our documentation in a different medium or format, including font size, colour or Braille, then please contact us to request this. 

Using your web browser, you can change the size of the text on our website. You can also make other helpful changes in your browser as well as within your computer generally. To find out further information on how you can do this, visit My Web My Way on the BBC website.

We accept calls from Text Relay. If you have difficulty speaking or hearing on the phone, or you prefer not to, then Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone. 

Next Generation Text lets you have conversations by using the internet or a text phone. You can also download the Next Generation Text Lite app onto your smartphone or tablet to use it on the go.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers. (e.g. 18001 0333 014 3125 for customer services)

For more details and for more information on the service and how it works, please visit www.ngts.org.uk.

Relay assistants only speak English, so won’t be able to translate calls in a different language.

Standard UK calls through the Text Relay and Next Generation Text service are free. Non-standard UK calls will be discounted.