Optimum credit
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Our position
In these exceptional circumstances we will take a flexible and appropriate approach and determine how best to help our customers. It is therefore a requirement that the root cause of actual or anticipated financial difficulty is discussed with the customer at every contact. All forbearance options will be considered, and a Payment Holiday will be offered, if it is the most appropriate solution with the impact of this treatment being fully explained to the customer.
We can confirm we will be offering a payment, or part-payment holiday to customers who have identified they will experience financial difficulty as a result of the virus, from a period of 1 month up to a maximum period of 3 months if this is the most appropriate treatment.
As part of the assessment, we will review the direct impact of COVID-19 on income and expenditure to determine the most appropriate forbearance options, which may include the provision of a payment holiday for an agreed period of up to 3 months. At the end of the payment holiday period all customers will be subject to income and expenditure reviews as required under MCOB. Further forbearance options will be considered on an individual basis if:
Customers in arrears may be considered for a Mortgage Payment Holiday if this is deemed to be the most suitable forbearance option, based on their individual circumstances.
We may need to complete an income and expenditure assessment and discuss in detail the circumstances for each customer applying for the payment holiday, we would therefore encourage our customers who are concerned about paying their mortgage to get in touch with us as soon as possible to discuss the most suitable forbearance option, based on their individual circumstances. This may include a 3-month payment holiday is the best option for them.
We have taken guidance from the FCA and UK Finance who have been working with firms to understand the impact of COVID-19 on business continuity and the consequential impacts on supporting customers well and fairly.
We are NOT offering the option of Interest Only at this time.
We will take a flexible approach and determine how best to help our customers. It is therefore a requirement that the root cause of actual or anticipated financial difficulty is discussed on a case by case basis.
These will not be reported as arrears on the customer’s credit profile.
Customers in arrears may be considered for a Mortgage Payment Holiday if this is deemed to be the most suitable forbearance option, based on their individual circumstances.
We will look at each case on its individual merits and provide the customer with an answer as soon as practicable.
There is no fee payable.
No, as we would like to speak to the customer directly to understand their individual circumstances so that we can establish the right course of actions for them.
Please use the following email address: customerservices@optimumcredit.co.uk
EXISTING CUSTOMER - SUPPORT
Careers
We are always on the lookout for talented people who get a kick out of doing a great job, have a passion for excellence, and love working collaboratively with other colleagues. If you want a fast-paced environment, real career progression opportunities and somewhere to showcase your skills and experience, this is the place for you!
Optimum Credit Ltd is authorised and regulated by the Financial Conduct Authority under registration number 710410. You can confirm our registration on the FCA’s website or by contacting the FCA on 0800 111 6768. Optimum Credit is a member of the Finance and Leasing Association and follows its Lending Code. Optimum Credit Ltd Registered office: Haywood House South, Dumfries Place, Cardiff CF10 3GA.
Registered in England and Wales No. 08698121. Calls may be monitored or recorded for training, compliance and evidential purposes. All Second Charge Mortgages are subject to status, available to homeowners only and secured by a mortgage over your property.
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