Optimum credit

How we prioritise our service levels in the second charge mortgage market

Posted on : 21st October 2020
Here are just three of the ways Optimium Credit prioritise service levels

2020 has not panned out as anyone expected. Despite significant challenges, we’ve worked hard to support our broker partners and maintain our service levels in the second charge market.

Here are just a few of the ways that we’ve managed to achieve this:

Specialist second charge lender

As the UK’s leading specialist second charge lender we live and breathe second charge mortgages. It’s the only product line that we offer. This means our team can focus all their energy on servicing our Broker partners second charge applications without the distraction of other financial products. We recently introduced improved pricing and new criteria as part of a revamped product range.

Tailored pricing

We offer tailored pricing dependent on the unique circumstances of each customer. This means no tiered rates. The brokers that work with us know that they are getting the best rate we can offer them for each individual client.

Adapting to flexible working

These are unusual times but fortunately, we were geared up for home working when the current pandemic hit. This meant that despite not having our colleagues in the office as normal we had the infrastructure in place to continue to offer our usual high level of service to brokers.

Optimum Credit Commercial Director Simon Mules commented:

‘At Optimum Credit, we really value the service levels that we offer our broker partners. We pride ourselves on getting their cases processed as quickly and pain-free as possible. During these recent tough times, I’m particularly proud of how the team have adapted to make sure our service levels haven’t dropped, from our market-leading position.’

If you’re a broker interested in working with us then please contact our wholesale team.

Share this blog

Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on email
Optimum Credit - Second Charge Mortgages for homeowners